Baywater Healthcare
About Us
Baywater Healthcare is an independent specialist provider of healthcare services to patients with long-term conditions, delivering high-quality, cost-effective solutions with care closer to home.
Working exclusively in the health sector, our reliability means we successfully provide care to more than 40,000 patients throughout the UK, with our ultimate aim being to support the changing NHS while helping patients to maintain their mobility, independence and overall quality of life.
Our goal
Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just under 400 people in the UK and has its headquarters in Crewe, Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise
Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.
Safeguarding statement
Baywater Healthcare are responsible for the provision of respiratory and healthcare services for patients in the community. Our belief is that no-one should experience abuse of any kind. We have a responsibility to promote the welfare of all people coming into contact with our services, whether directly or indirectly.
Patient Charter
Baywater Healthcare will continue to provide a service that puts the needs of patients first.
Our values
Our values ensure we provide high-quality, life-enhancing services to our patients, be the healthcare partner of choice to the NHS, and provide a safe, high-quality workplace for our employees to thrive.
Accreditations
We are proud of the accreditations we have been awarded, demonstrating our professionalism and dedication to being an organisation of the highest quality. We are regularly audited to ensure we continue to meet the standards outlined by each industry governing body we are registered to.
Our accreditations include:
- IASME Cyber Essentials
- BSI ISO/IEC 27001
- BSI ISO 9001
- BSI ISO 14001
- Investors In People
- Living Wage Employer
- Disability Confident Committed
- Digital Technology Assessment Criteria (DTAC) Compliant
- Care Quality Commission Registered
- Future Net Zero Standard
Healthcare Helpline:
Clinicians Helpline:
01270 218 050
8.00am – 6.30pm, seven days a week
Only urgent calls are accepted outside these hours.
By electronic methods:
[email protected]
By post:
Baywater Healthcare, Wulvern House, Electra Way, Crewe, Cheshire, CW1 6GW